![]() After chatting for 2.5 hours she finally said she would send a new battery (Order #*******). I was required to send screen shots of the Link sent to me for the battery order, to prove I ordered exactly what I was instructed to order. On, I finally was able to get through via chat with a person called "Friday' and had to argue with the with customer services because she claimed it was my fault for ordering the wrong battery. Due to a high volume of inquiries, please allow our team 3 business days between responses.Īfter many attempts to reach customer service via email, phone call, or chat (at least 50 attempts) I finally got through and on I ordered s replacement battery for my damaged battery (order#*******) On I received the wrong battery which meant another several attempts to email, chat, or call. There are also a number of self-service resources available our Help Center! If you need to reach out again concerning this request, please refer the specialist you make contact with to ticket #*******. Our team can be reached by replying to this email, which will reopen your help request, or by sending an email to **********************************. If you need a firmer date of remittance, we recommend contacting your financial institution for further details. ![]() Please allow 3-5 business days for this transaction to be reflected in your account balance. Thank you so much for sending over an itemized receipt for this expense! This is a reimbursement for the charges related to your RadWagon 4 repair performed by ************** eBikes. This message is to confirm a refund in the amount of $62.50 has been processed to the payment method we have on file, on today's date: 07/17/23.
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